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Tidio

Tidio – Live Chat & AI Chatbots

Add Tidio Live Chat to your WordPress for free to answer customers’ questions, engage website visitors, generate leads, and increase sales.

★★★★★4.8 (395) · 70k+ active installs
Free
Website ↗ WordPress.org ↗
what mrrlens sees
MRR · Companion listingNot attributable
Opportunity—
Buyer threads · 30 d0
“A Quick Look at previous invoice, prices went like this:2021: 150$/year2022: 190$/year2023: 250$/year2024: 500$/year0 notifications, I have never even been told about this.”
#1 complaint · Pricing · 36% of complaints read · analysed Oct 29, 2026 · source

01Revenue

Not attributableCompanion listing
Why there is no estimate

A companion to Tidio's main service; Tidio earns from that service, not from this listing. Its installs measure the reach of that business, not money this listing earns, so MRRLens shows no range and leaves it out of the opportunity ranking. Methodology.

2 daily snapshots · growth 30 d: —

Store data from the WordPress.org listing, refreshed daily. Updated 17 h ago. Listed since 2014.

02Why users leave Tidio

5★92%
4★2%
3★1%
2★1%
1★4%
Pricing4 reviews · 36%

Reviewers cite steep annual price jumps, e.g. $150 to $500, with no notification; free-plugin messaging feels deceptive and refunds are refused.

“A Quick Look at previous invoice, prices went like this:2021: 150$/year2022: 190$/year2023: 250$/year2024: 500$/year0 notifications, I have never even been told about this.” source ↗
3 more complaints, with verbatim quotesIncluded in the day pass and Pro.
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Sample: 11 recent complaints (1–3★ reviews) · clustered Oct 29, 2026 · complaints from Jul 2015–Nov 2025, 18% in the last 24 months — mostly history · each review labelled by a model, quotes verbatim

03How to build a better Tidio

Build difficultyMediumRealtime messaging, WordPress plugin reliability, mobile push, billing, and AI/API integrations raise build and support load.
Three build ideas that answer these complaintsIncluded in the day pass and Pro.
Unlock

04Who wants a better Tidio

0 buyer threads in the last 30 days name Tidio.

05Questions about Tidio

How much revenue does Tidio make?

MRRLens does not estimate Tidio's revenue. A companion to Tidio's main service; Tidio earns from that service, not from this listing.

What do users complain about most in Tidio?

Across 11 recent complaints, the most common is pricing (36%). Reviewers cite steep annual price jumps, e.g. $150 to $500, with no notification; free-plugin messaging feels deceptive and refunds are refused.

What are the best Tidio alternatives?

The closest alternatives MRRLens found are Chatway Live Chat, Crisp and LiveChat. The full list, with why users leave, is on the Tidio alternatives page.

How many people use Tidio?

Tidio lists 70k+ active installs on WordPress.org, rated 4.8 (395).

See the full x-ray of Tidio

Full 1-star breakdown with verbatim quotes, the build blueprint and every live thread — on every product.