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Shopify appwhat they say

Kangaroo

Kangaroo: Loyalty and Rewards

Engage customers with rewards, points, offers, SMS, and email marketing to increase retention and sales. Customize your program to match your brand.

★★★★★4.9 (58)
$199/moUltimate Plan
Website ↗ Shopify App Store ↗
what mrrlens sees
MRR · Estimated$12k–81k
Opportunity—
Buyer threads · 30 d0
“Their communication is vague, unhelpful, and did nothing to aid me or my customers in repairing the damage.”
#1 complaint · Bad Support · 1 of 1 complaints read · analysed Oct 29, 2026 · source

01Revenue

$12k–81k

A month · the formula and every input are below

How this range is computed

reviews × installs-per-review × paying share × entry price

  • reviews: 58
  • entry price: $199
  • 7–20 active installs per published review (measured: median 12 on the 20 most-installed apps)
  • 15%–35% of installs on a paid plan

A range from public signals and the listed price, not a claim about the company’s books. Methodology.

Store data from the Shopify App Store listing, refreshed daily. Updated 14 h ago. Listed since 2022.

02Why users leave Kangaroo

Bad Support1 review · 1 of 1

Support failed to explain when a Shopify points-reward outage began, how many customers/transactions were affected, its duration, or root cause.

“Their communication is vague, unhelpful, and did nothing to aid me or my customers in repairing the damage.” source ↗

Sample: 1 recent complaint (1–3★ reviews) · clustered Oct 29, 2026 · complaints from Nov 2025–Nov 2025, almost all in the last 24 months · each review labelled by a model, quotes verbatim

03How to build a better Kangaroo

Build difficultyLowShopify app approval and email/SMS integrations only; no money movement, regulation, hardware, or network effects.
Three build ideas that answer these complaintsIncluded in the day pass and Pro.
Unlock

04Who wants a better Kangaroo

0 buyer threads in the last 30 days name Kangaroo, and 1 more is in the same market.

05Questions about Kangaroo

How much revenue does Kangaroo make?

MRRLens estimates Kangaroo at $12k–81k a month (low confidence). The range comes from public signals (reviews × installs-per-review × paying share × entry price), not from the company's books; the formula and its inputs are shown on this page.

What do users complain about most in Kangaroo?

Across 1 recent complaints, the most common is bad support (1 of 1). Support failed to explain when a Shopify points-reward outage began, how many customers/transactions were affected, its duration, or root cause.

What are the best Kangaroo alternatives?

The closest alternatives MRRLens found are Loyalzoo Digital Loyalty, LoyaltyDog Rewards & Loyalty and SpurIT. The full list, with why users leave, is on the Kangaroo alternatives page.

See the full x-ray of Kangaroo

Full 1-star breakdown with verbatim quotes, the build blueprint and every live thread — on every product.